Privacy Policy

1. Scope of this policy

This Privacy Policy explains how West Desert Plumbing, Heating & Air collects, uses, discloses, and protects personal information when you visit this website, submit a service request, call or text us, or otherwise communicate with our team.

2. Information we collect

Depending on how you interact with us, we may collect the following categories of information:

• Contact information: your name, phone number, email address, and service address.
• Service-request information: the service you select, your description of the issue, scheduling details, property information you choose to provide, and related communications.
• Customer and transaction information: estimates, appointments, services performed, invoices, warranties, and payment status. Payment card details may be handled by a payment provider rather than stored by this website.
• Website and device information: IP address, browser and device type, referring page, pages viewed, approximate location, and interactions with the website or our advertising.

Please do not submit Social Security numbers, payment card numbers, medical information, or other highly sensitive information through a website service-request form.

3. How we collect information

We collect information directly from you when you call, text, submit a form, request an appointment, or receive service. We may also collect website-use information through cookies, pixels, local storage, server logs, and similar technologies used by our website, analytics providers, and advertising providers.

4. How we use information

We may use personal information to:

• Respond to questions and service requests.
• Schedule, provide, document, and follow up on plumbing, heating, and cooling services.
• Send appointment or service communications, including text messages when you have opted in or when a response is otherwise permitted.
• Operate, maintain, secure, troubleshoot, and improve the website and our services.
• Measure website activity and the effectiveness of advertising.
• Protect our customers, personnel, property, and legal rights.
• Meet legal, accounting, insurance, and regulatory obligations.

5. How we disclose information

We may disclose the categories of information described above to the following categories of recipients when reasonably necessary:

• Service providers: website hosting, form and email delivery, communications, scheduling, customer-management, field-service, analytics, advertising, payment, financing, and technology providers that support our operations.
• Professional advisers and authorities: insurers, accountants, attorneys, regulators, courts, law enforcement, or other parties when disclosure is required or appropriate to protect rights, safety, and property.
• Business transaction participants: parties involved in a merger, financing, sale, reorganization, or transfer of all or part of the business, subject to appropriate safeguards.
• Other parties at your direction: a person or organization you authorize us to contact or share information with.

We do not sell personal information for monetary payment. Mobile information and text-message opt-in data or consent are not sold, rented, or shared with unaffiliated third parties for their own marketing or promotional purposes.

6. Analytics, advertising, and cookies

This website uses Google Analytics and Google Ads measurement tools to understand website use and evaluate advertising. These tools may set cookies or use similar identifiers after you interact with the website. Your browser may let you block or delete cookies. Blocking some technologies may affect how parts of the website work.

If applicable law treats certain analytics or advertising activity as targeted advertising or a sale or sharing of personal data, you may request to opt out by using our contact page or calling (435) 632-2547.

7. Text messages

Choosing the optional text-message consent checkbox authorizes service-related SMS or MMS messages from West Desert Plumbing, Heating & Air. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Review our SMS Terms & Privacy Policy for more information.

8. Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, including service, warranty, accounting, dispute, security, and legal needs. Retention periods vary by the type of information and the reason it was collected.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No website, transmission method, or storage system can be guaranteed to be completely secure.

9. Your privacy choices and rights

Subject to applicable law, you may have the right to ask whether we process your personal information, request access to or deletion of information you provided, obtain a portable copy, or opt out of certain targeted advertising or sales. We will not discriminate against you for exercising an applicable privacy right.

To make a request, use our contact page or call (435) 632-2547. Please describe the request and provide enough information for us to verify your identity and locate the relevant records. We will respond within the timeframe required by applicable law.

10. Children's privacy

This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. If you believe a child has provided personal information, please contact us so we can review and address the request.

11. Third-party websites

This website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

12. Changes to this policy

We may update this Privacy Policy as our practices, services, or legal obligations change. The date shown at the top of the policy identifies the latest revision.

13. Contact us

West Desert Plumbing, Heating & Air
2810 Crestview Dr
Santa Clara, UT 84765
Phone: (435) 632-2547
Website: Contact West Desert