Terms and Conditions

1. Agreement to Terms

By accessing or using the website located at https://westdesertplumbingheatingandair.com (the “Website”), requesting a quote, scheduling service, or otherwise engaging with West Desert Plumbing, Heating & Air (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree to these Terms, please do not use our Website or services.

These Terms apply to all visitors, users, customers, and others who access or use the Website or engage with our services.

2. Company Information

West Desert Plumbing, Heating & Air is a licensed plumbing, heating, and air conditioning service provider operating in St. George, Utah and surrounding areas, including Washington, UT and neighboring communities. We provide residential and commercial plumbing, HVAC installation, repair, and maintenance services.

Contact Information:

• Phone: (435) 632-2547
• Website: https://westdesertplumbingheatingandair.com
• Service Area: St. George, UT and surrounding Southern Utah communities

3. Services

West Desert Plumbing, Heating & Air offers the following services, subject to availability and scheduling:

3.1 Plumbing Services

• 24/7 Emergency Plumbing
• Drain Cleaning
• Water Heater Installation & Repair
• Water Softener Installation
• Water Leak Detection
• Toilet Repair & Installation
• Sewer Line Repair
• Repiping
• Faucet & Fixture Services
• Garbage Disposal Repair

3.2 Heating Services

• Furnace Repair, Installation & Replacement
• Furnace Maintenance & Tune-Ups
• 24-Hour Emergency Heater Repair
• Heat Pump Repair
• Fireplace Repair

3.3 Air Conditioning Services

• 24-Hour Emergency AC Repair
• Air Conditioning Repair & Installation
• AC Tune-Ups
• Ductless Mini Split Systems
• Smart Thermostat Installation

All services are subject to a site assessment and technician availability. We reserve the right to decline service requests at our discretion.

4. Appointments & Scheduling

Service appointments may be scheduled through our Website, by phone, or via text message. By requesting an appointment, you agree to:

• Provide accurate and complete information regarding your service needs and property.
• Ensure a responsible adult (18 years or older) is present at the property during the scheduled appointment.
• Notify us at least 24 hours in advance if you need to cancel or reschedule a non-emergency appointment.
• Understand that appointment windows are estimates and actual arrival times may vary.

We will make reasonable efforts to arrive within the communicated appointment window. For emergency services, response times may vary based on demand and technician availability.

5. Pricing, Estimates & Payment

All pricing, quotes, and estimates are subject to the following:

• Estimates provided via phone, text, or online form are preliminary and subject to change based on a technician’s on-site assessment.
• Final pricing will be communicated to you before work begins, and your authorization is required to proceed.
• Additional charges may apply for after-hours, weekend, or holiday service calls.
• Payment is due upon completion of services unless other arrangements have been agreed to in writing.
• We accept payment by cash, check, and major credit/debit cards. Financing options may be available; ask our team for details.

Any membership plan pricing is governed by the separate Membership Agreement available on our Website.

6. Warranties & Guarantees

West Desert Plumbing, Heating & Air stands behind our work. Warranty terms vary by service type and parts used. Specific warranty details will be provided at the time of service.

• Labor warranties apply only to work performed by our licensed technicians.
• Equipment and parts warranties are subject to manufacturer terms and conditions.
• Warranties are void if equipment is modified, misused, or serviced by a third party following our work.

The Company does not warrant that services will be uninterrupted or error-free, and does not guarantee specific outcomes for any diagnostic, repair, or installation service.

7. Limitation of Liability

To the fullest extent permitted by applicable law, West Desert Plumbing, Heating & Air shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Pre-existing conditions, defects, or damage to your property not caused by our technicians.
• Delays in service due to circumstances beyond our reasonable control (including but not limited to supply chain disruptions, extreme weather, or labor shortages).
• Customer-provided inaccurate information that affects our ability to properly diagnose or service a system.
• Use or reliance on information provided on our Website.

Our total liability to you for any claim arising from our services shall not exceed the total amount paid by you for the specific service giving rise to the claim.

8. Customer Responsibilities

As a customer, you agree to:

• Provide safe and unobstructed access to the area(s) requiring service.
• Disclose known hazards, including the presence of asbestos, mold, or other dangerous materials.
• Keep pets secured away from the work area during technician visits.
• Comply with all applicable codes, permits, and regulations related to your property.
• Not hold our technicians responsible for damage caused by pre-existing conditions, improper prior work, or factors outside their control.

9. Use of Our Website

By accessing our Website, you agree to use it only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Website in any way that violates applicable federal, state, or local law.
• Transmit unsolicited or unauthorized advertising or promotional material.
• Attempt to gain unauthorized access to any portion of the Website or its related systems.
• Introduce viruses, trojans, or other malicious code.
• Scrape, harvest, or collect data from the Website without our express written permission.

We reserve the right to terminate access to the Website to anyone who violates these Terms.

10. SMS & Text Messaging Compliance (10DLC)

West Desert Plumbing, Heating & Air may send text messages (SMS/MMS) to customers and prospective customers who have provided their mobile phone number and opted in to receive communications. By providing your mobile number and consenting to receive texts, you agree to the following:

10.1 Consent to Receive Text Messages

By selecting the optional text-message consent checkbox on our Website forms, opting in through another clear consent method, or texting us directly, you consent to receive text messages from West Desert Plumbing, Heating & Air, including but not limited to:

• Appointment confirmations, reminders, and scheduling updates.
• Service estimates, invoices, and follow-up communications.
• Promotional offers, seasonal specials, and maintenance reminders (only if separately opted in).
• Responses to your inquiries submitted via text, web form, or live chat.

Consent to receive text messages is NOT a condition of purchasing any service.

10.2 Message Frequency

Message frequency varies based on your interactions with us and the nature of your service request. You may receive multiple messages per service event (e.g., booking confirmation, technician on-the-way alert, follow-up). Promotional messages will be sent no more frequently than required to keep you informed of relevant offers.

10.3 Message & Data Rates

Message and data rates may apply depending on your mobile carrier plan. West Desert Plumbing, Heating & Air is not responsible for any charges imposed by your carrier. Please check with your carrier for details on applicable rates.

10.4 Opt-Out Instructions

You may opt out of receiving text messages from us at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message and will no longer receive texts from us, except as required by law or in response to a direct inquiry you initiate. To re-enroll, text START or contact us directly.

10.5 Help & Support

For help with our text messaging program, reply HELP to any text message or contact us at (435) 632-2547. You may also email us or use the contact form at https://westdesertplumbingheatingandair.com/contact/.

10.6 Privacy of Text Communications

Mobile phone numbers collected for SMS communication are used solely to send the communications described above. We do not sell, rent, or share your mobile number with third parties for their own marketing purposes. For full details, review our Privacy Policy.

10.7 Supported Carriers

Supported carriers include, but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and other major and regional carriers. Carrier support for short codes and long codes may vary. We are not responsible for message delivery failures caused by carrier issues.

10.8 Messaging Compliance

Our text messaging practices are governed by these Terms and our SMS Terms & Privacy Policy. We honor supported opt-out requests and use customer mobile information only as described in those documents.

11. Privacy & Data Collection

Your use of our Website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to the collection and use of your information as described in our Privacy Policy. In general:

• We collect contact information (name, phone, email, address) to fulfill service requests.
• We may use cookies and analytics tools to improve Website functionality and user experience.
• We do not sell personal information to third parties for marketing purposes.
• We may share information with service partners or technology providers necessary to deliver our services.

12. Intellectual Property

All content on our Website, including text, graphics, logos, images, audio, and software, is the property of West Desert Plumbing, Heating & Air or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

13. Third-Party Links & Services

Our Website may contain links to third-party websites or services that are not owned or controlled by West Desert Plumbing, Heating & Air. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any third-party websites you visit.

14. Indemnification

You agree to defend, indemnify, and hold harmless West Desert Plumbing, Heating & Air, its officers, employees, agents, and contractors from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from: (a) your use of and access to our Website or services; (b) your violation of these Terms; or (c) your violation of any third-party rights.

15. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the state and federal courts located in Washington County, Utah.

We encourage you to contact us directly to resolve any disputes informally before initiating legal proceedings. We will make a good-faith effort to resolve complaints promptly.

16. Changes to These Terms

West Desert Plumbing, Heating & Air reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting to our Website. The “Last Updated” date at the top of this document reflects the most recent revision. Your continued use of our Website or services after any changes constitutes your acceptance of the updated Terms.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

West Desert Plumbing, Heating & Air

• Phone: (435) 632-2547
• Website: https://westdesertplumbingheatingandair.com
• Contact Form: https://westdesertplumbingheatingandair.com/contact/
• Service Area: St. George, UT and Southern Utah

These Terms and Conditions were prepared for West Desert Plumbing, Heating & Air. This document does not constitute legal advice. For legal guidance, consult a licensed attorney.